Dubai Travel & Tour Agents Group (DTTAG) has partnered with WingsWay Training Institute (IATA Authorized Training Center) to introduce a dynamic series of monthly Skill Enhancement Programs tailored exclusively for DTTAG members. This initiative aims to enable travel professionals in Dubai with skills and insights to be at the forefront of the competitive travel and tourism industry in the region. These monthly sessions are free for all DTTAG members.

The inaugural session, “Top 5 Keys to Delight Your Customers,” held on 10th May, received an enthusiastic response from attendees. The interactive workshop provided actionable strategies to the participants to elevate customer service and foster client loyalty. Every registered participant eagerly showed up and it was a full house of excited learners.

 

“This collaboration with DTTAG is a significant step towards our shared vision of continuous professional development,” said Shakir Kantawala, Co-Founder and Managing Partner, at WingsWay Training Institute. “By combining our expertise in skill-based training with DTTAG’s commitment to excellence in the travel sector, we are creating valuable opportunities for professionals to upskill, adapt, and lead in this competitive market.” 

This annual calendar of complimentary sessions, exclusively for DTTAG members, will be conducted monthly and will cover a diverse range of topics, including customer experience, digital transformation, sales strategies, negotiation skills, contract management and operational excellence. Each program is designed to provide immediate, real-world application to help participants drive performance and innovation within their organisations.